General 8

• How do I get Epassi?
• Expiration date of the benefit
• My phone number, email address or name has changed
• What is Flex?
• Lunch balance
• My phone number is still active at my former employer
• What services can I buy with my Wellbeing benefit?
• Termination of employment, study leave, parental leave etc.

Logging in to Epassi 2

• How to log in to Epassi.
• Login failed

Paying 7

• How to pay with Epassi?
• Payment to the wrong place / Double payment
• How long is my receipt valid for?
• How much can I pay with Epassi Lunch?
• Epassi lunch tag payment
• Issues with paying with phone number or by text message?
• How to use Epassi benefits without a smartphone

MyMoney 6

• What is MyMoney?
• How to add MyMoney balance?
• How do I get my MyMoney balance returned back into my bank account?
• What happens to MyMoney at the end of the year?
• MyMoney top up issues?
• How do I use MyMoney to pay the tax value of the benefit?

Strong authentication of our users 6

• What does knowing our customers mean?
• Why do I have to answer your questions? What if I don't answer your questions?
• Do I have to verify myself if I want to use only employee benefits given by my employer?
• Is Epassi the only one who asks information about knowing their customers?
• Which service does Epassi use to verify my identity? What information will transfer to Epassi?
• What information will I be asked?

Merchant 7

• Suggest a new merchant to Epassi network.
• Can I pay for a massage with Epassi Sport?
• Finnkino
• Loading a personal Travel Card
• You can use the sports benefit to pay for equipment rental
• What can you buy in grocery stores with the Lunch benefit?
• How to pay at R-Kioski

Tax regulations 1

• Instructions for taxation on fringe benefits

General 3

• FLEX-benefit
• FLEX - Employer view
• New Year's and benefit sharing

Get started 3

• Deductible amount in benefits
• What are the costs for employer?
• How can I start using Epassi?

Employee management 5

• Termination of employment / validity of the benefit
• My phone number has changed. How should I proceed?
• How are benefits assigned to fixed-term employees?
• The quantity of the benefit when an employee is added to Epassi mid-year
• How are benefits assigned to fixed-term employees?

Billing 1

• Invoicing

General 4

• Instructions for taxation on fringe benefits
• Service fees for service providers
• Contract termination
• Epassi materials

Payment instructions 10

• Payment methods
• What I can pay with different benefits?
• Charging a one-time fee at the merchant
• Can I pay other people's payments?
• Do I need to verify Epassi payments online?
• More Epassi product codes
• How can I cancel the incorrect payment?
• My client is paying by MyMoney
• New site/new benefit type
• How can I add a new payment method?

Own info 4

• As a service provider, you are provided with two (2) set of accounts
• More Epassi item codes?
• My company information has changed; do we need a new contract?
• Change the product information or service price

General 0